Shipping & Returns

Returns Policy

Please note that items purchased through special promotion, sales or clearance are final sales and therefore not eligible for returns or exchange.

If you are not satisfied with a tea purchase please email us through our contact page.  We will contact you within 48 hours to review.  (returns must be pre-approved before returning)

When approved, goods must be returned unused in the original manufacturers retail box.   The customer is responsible for return shipping charges.  Refund of purchase price will be done by the same method as the payment was made.   Postage and packaging will not be refunded.



Serene Teaz offers either FedEx or USPS for your shipping needs. Since we are located in the Midwest region, estimated shipping times range from 1 to 4 days depending on where you are located. All orders placed will ship within 48 hours Monday through Friday, excluding holidays.